A bill arrived. It's full of codes, and the total isn't what you expected.
Before you pay a confusing bill, see what happened at that visit.
Plainly requests your medical records, so you can see what was actually done at that visit. Upload the bill or explanation of benefits, talk it through line by line in a chat that knows your history, and call the billing office knowing what to ask.
7-day free trial, then $9 a month.
Cancel anytime.
Plainly is made by Triangle. You'll create your account at trianglehealth.com.
- No hospital, lab or drug maker pays Triangle
- Records requested via Carequality and TEFCA
- Never sold or shared for advertising
Uploaded by you · photo of a patient statement
99284 is a billing code for an emergency department visit. Emergency visits are billed in five levels, by how complex the visit was.
Your records show you were seen in St. Alden's emergency department on March 3 for chest pain. The notes list a chest X-ray, an ECG and blood tests, which are the other lines on this bill.
I can't tell you whether the level or the amounts are right. Questions you could ask the billing office:
- How was the visit level chosen?
- Has my insurer finished processing this claim?
- Can I have an itemized bill?
Answer reviewed against your records and the uploaded bill. Made-up hospital, person and amounts.
Talk your own bill through, next to your own records.
7-day free trial, then $9 a month. Cancel before day 7 and you're not charged.
Bills are written in codes, and the visit was months ago.
A line says 99284. Another says 85025. There's an adjustment, a payment from your insurer and an amount you owe. The visit itself is a blur, and the notes from it live in a different portal, if you can find them at all.
So you either pay it without knowing what it's for, or you spend an afternoon on hold trying to find out.
Four steps, starting with your records
Start your trial
Start the 7-day free trial and say who the profile is for: you, or someone whose paperwork you help with.
Confirm it's you
Verify your identity and address, choose who can see your profile, sign the consent forms and book an intake visit with a clinician.
Your records come in
Triangle requests your records through the national health-record networks, with a clinician signing the request with you, so the visits behind your bills are on file. Add any records you already have.
Upload the bill, talk it through
Add the bill or explanation of benefits as a PDF or a photo. Ask what a line or term means, what happened at that visit, and what to ask the billing office. The chat answers using your records and what you uploaded.
Your records, and a place to ask about the bill
The visit, from your records
What was done, on what date, in plain language, from the notes and results in your records.
Your bill, talked through
Upload a bill or explanation of benefits and ask about any line, code or term on it.
Questions to bring
Leave with a short list of things to ask the billing office or your insurer.
Ready for the next bill
Your history updates as new records arrive, so when the next statement comes, the visit behind it may already be in your records.
Help from family
Share your profile with the person who helps with your paperwork, and choose who can see it and who can help manage it.
What Plainly doesn't do
- Pulling in your bills for younot included
- Checking bills for errorsnot included
- Negotiating or disputing a billnot included
- Choosing an insurance plannot included
Ask the assistant you already use
If you use Claude, ChatGPT or Grok, you can connect it to Plainly. With your permission, it reads your records, so it can tell you what happened at the visit on the bill.
https://app.trianglehealth.com/mcp
- 01 Open settingsIn your assistant, find Connectors, Connections or Tools.
- 02 Add the addressAdd a new custom connector and paste the address.
- 03 Sign inSign in to Triangle when your assistant asks.
- 04 Choose, then acceptOn Triangle's consent screen, choose what it can read or change and which profile to share, then Accept.
Settings→Connectors→Add custom connector→Paste the address
A Triangle sign-in appears the first time Claude uses a Triangle tool.
Settings→Apps & Connectors→Advanced settings→Developer Mode on
Apps & Connectors→Create, under Connectors→A name and the address
Needs ChatGPT Plus, Pro, Business, Enterprise or Edu. The free plan can't add custom connectors.
Skills and Connectors→New Connector→Custom→A name and the address
Needs a paid Grok plan. Sign in to Triangle and accept when asked.
Questions to ask it
- "Here's a photo of my bill. Which visit in my records is it from, and what was done?"
- "What tests did I have at the emergency visit on March 3?"
- "Summarize that visit in plain words before I call the billing office."
Once connected, what your assistant reads is handled under that assistant's own privacy policy, which Triangle doesn't control. That includes any bill you paste into it. Connect only assistants you trust. It works only with what's inside Triangle and can't change anything at a hospital, clinic or billing office. Disconnect any time in Triangle under Settings → AI service connections, and access stops immediately.
Your assistant can only read what's in Plainly, so start there.
7-day free trial, then $9 a month. Cancel anytime.
Your records and your bills stay private
- Your data is never sold or shared for advertising. You decide what to share and with whom.
- No drug maker, laboratory or hospital pays Triangle, the company behind Plainly. Only members do.
- Everything is encrypted, and your records are yours to delete.
- Triangle is HIPAA compliant: see the Trust Center. It is listed in the Medicare App Library.
Triangle provides research and educational support. It does not diagnose, treat, or prescribe, and it never replaces your care team.
Before you upload
- What does it cost, and how do I cancel?
- Plainly starts with a 7-day free trial. You add a card to start it, and if you cancel before day 7 you're not charged. After that it's $9 a month, and you can cancel any month; your records stay yours. Membership covers Triangle requesting your records from hospitals and clinics and keeping them updated as new ones arrive, chat anytime with the assistant that answers from your own records (which is where you talk a bill through), a review of your medical history by a licensed clinician, connecting your wearables, and uploading anything else you have.
- Can Plainly lower my bill or find mistakes in it?
- No. Plainly doesn't audit, negotiate or dispute bills. It reads the documents you upload and talks them through with you, next to your records, so you know what you're looking at and what to ask.
- Will it have the records from the place that billed me?
- Not always. Triangle requests records through Carequality and TEFCA, the national health-record networks, and not every hospital or clinic can be reached that way. Plainly shows what may be missing and helps you request it, and you can upload visit summaries or records you already have.
- What will setup ask of me?
- What Triangle needs before it can request records in your name: your details and an identity check, confirming your address, choosing who can see your profile and signing the consent forms. You also book an intake visit with a clinician.
- What can I upload?
- Bills and explanations of benefits as PDFs or photos. For your medical records, PDFs, photos of paper records, discs and faxes, alongside the records requested for you through the national networks.
- Will it pick an insurance plan, or tell me what's wrong with me?
- No. Plainly doesn't recommend insurance plans, and it doesn't diagnose, treat or prescribe. It helps you understand your records and prepare questions, and it never replaces your care team.
- Who sees my bills, and who makes Plainly?
- Only you and the people you choose to share your profile with. Your data is never sold or shared for advertising. Plainly is made by Triangle, and your account is with Triangle at app.trianglehealth.com, under Triangle's privacy policy and terms.
Card required for the trial. Cancel before day 7 and you're not charged. Cancel any month after that.
Have your records ready before the next bill arrives.
Start with your records today. Upload the bill when it comes.
7-day free trial, then $9 a month. Cancel anytime.
Plainly is made by Triangle. You'll create your account at trianglehealth.com.
Please keep for your records